Question 1

When will my groceries arrive?

Accepted Answer

Most same-day orders arrive within 2 hours of placement. Express orders arrive in 60 minutes.

Question 2

What happens if an item is out of stock?

Accepted Answer

Our shoppers will substitute with a similar item or refund you — your choice in account settings.

Question 3

Can I change or cancel my order?

Accepted Answer

Yes, you can edit or cancel any order up to 1 hour before your delivery window.

Question 4

How do I redeem a promo code?

Accepted Answer

Enter your code in the cart or at checkout. We accept one code per order.

Question 5

Is there a minimum order?

Accepted Answer

No minimum order. Orders under $35 have a $4.99 delivery fee.

Question 6

How do I return items?

Accepted Answer

Tap Return in your order history within 7 days of delivery and we'll issue a refund.

Question 7

Is my payment information secure?

Accepted Answer

All payments are processed over a 256-bit SSL connection and we are PCI-DSS compliant.

Question 8

Do you offer tip support for drivers?

Accepted Answer

Yes — you can tip during checkout or after delivery. 100% goes to the driver.

Frequently asked questions

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